Topeka D. Simpson
Director of Operations
Topeka D. Simpson is Director of Operations for CWIBenefits, Inc. In this position, Mrs. Simpson is responsible for ensuring and improving performance, productivity and efficiency of the claims/customer operations areas. Her areas of responsibility include Claims, Customer Service, Quality, Eligibility, and Plan Building. Mrs. Simpson joined CWIBenefits in October 2015 and brings extensive experience in claims processing and management, customer service, training, and operations.
An upstate South Carolina native (Anderson, SC), Mrs. Simpson graduated from the University of South Carolina with dual majors in Management Information Systems and Insurance. She then earned a Master of Business Administration from Webster University. Mrs. Simpson began her career in the health insurance industry in 1992 at BlueCross BlueShield of South Carolina and has 17 years of management experience in the field, including Manager of various operations areas and Director of all operations for a satellite office.